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Your Call is (not that) Important to Us

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Fed up with customer service by phone? God knows you've got your reasons: the wait, the runaround, that voice from halfway around the world. Here, however, are some facts:

Every second of every day, 1,363 Americans are on the phone seeking some form of customer assistance ...

Read Leonard Gill's take on Memphian Emily Yellin's new book.

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