MLGW Warns Customers to be Wary of Scam



Scammers have been targeting Memphis Light, Gas, & Water (MLGW) customers, and the utility is warning customers not to be deceived by the ruse.

MLGW officials said Wednesday that the scammers are calling from 1-888-203-2365, claiming to represent the utility, asking customers to pay their bill immediately, and threatening to cut off their utilities if they don’t comply.

But, utility officials say that MLGW representatives never call customers personally to request payment. Instead, the utility sends automated messages and mails cut-off notices to residents.

Officials say if you believe you’ve been targeted by the scam, to contact the Memphis Police Department at 901-545-2677.


Earlier in the week, the utility also announced that more than 300 kiosks across the county where customers can typically pay their bills are temporary out of service. 

TIO Networks, the company that operates the kiosks, indefinitely suspended bill-payment processing after security issues in the network were discovered Friday.

In the meantime, MLGW officials encourage customers to pay their utility bills at the nearly 90 MLGW-authorized pay stations operated by Firstech in the city. The list of all locations can be found here.

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